Refund and Returns Policy

At moDelnik, we strive to ensure our customers are satisfied with their purchases. Please review our refund and returns policy below. We personally handle every support case with care and attention. Feel free to contact us anytime through our Contact Form. The following Refund and Returns Policy was last updated on February 22, 2025

1. Refund Eligibility

We offer refunds under the following conditions:

1.1. Physical Items

  • 1.1.1. Full Refund
    • You may request a full refund for physical item within 14 days of receiving your order if the item is damaged, defective or incorrect.
  • 1.1.2. Partial Refund
    • There are certain situations where only partial refunds are granted:
      • Items requested for refund or return more than 14 days after delivery but approved by us in specific cases after prior discussion.
      • Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error or transport damage.
      • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

1.2. Digital Products (STL and other files)

  • Due to the nature of digital downloads, we do not offer refunds once a file has been downloaded.
  • However, if you experience issues with the file, please contact us for assistance!

2. Returns

To return a product, you must request a Return within 14 days of receiving your order. If your request is aprooved you must send the product back to us.

2.1. To be eligible for a return, your item must be complete, unused and in the same condition that you received it.

2.2. The buyer is responsible for return shipping costs.

3. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

  • Contact Us within the eligible period with your order details and the reason for your request.
  • If applicable, provide photos of the damaged or incorrect item.

We will review your request and respond within 3-5 business days. If a return is required, we will provide instructions for sending the item back.

4. Refund Processing

4.1. Approved refunds will be processed within 7 business days after approval.

4.2. Refunds will be issued to the original payment method.

4.3. Shipping costs are non-refundable, except in cases where we sent the wrong item.

5. Exceptions

5.1. We do not accept returns for customized, personalized, or used items.

5.2. If a package is lost due to an incorrect shipping address provided by the customer, we are unable to issue a refund.

Need further help or have questions?

For any questions or other assistance, please contact us directly!

moDelnik – Happy Printing & Modeling!